Ingram Micro Cloud Support
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How to Get Cloud Marketplace Support for Ingram Micro Cloud
Sales Support
Introduction
If you belong to the META Region and you are looking on how to contact the Service Desk for your sales related concerns, kindly refer to the support information below for your region. Currently, the assistance we provide for your region is for MS O365, MS Azure, MS EMS, Dropbox Business and BitTitan.
The modes of Support available are Email and Live Chat, and supported countries are:
META Region Countries
United Arab Emirates, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia, Lebanon, Jordan
Please contact Ingram Micro Cloud Sales Support when you are facing the issues related to below mentioned:
- Any Invoice related
- Billing Issues
- Invoicing Issues
- Payment Issues
- Credit Issues
- Credit hold issues
- Credit Limit Change
- Sales Training
- Marketplace Order placement
- Marketplace Operations tasks
- Pre-Sales Support
| Country | Sales Support Contact Details |
|---|---|
| UAE | +971 4 369 7111 |
| Bahrain | +973 36680842 |
| Qatar | |
| Kuwait | +965 555 13885 |
| Oman | +968 91283610 |
| Saudi Arabia | +966 11 460 1950 |
| Lebanon | +961 4 718817 |
| Jordan | +962 7 9818 5497 |
| Morocco | +212 522 786 171 |
| Egypt | +2 24772156 |
| Pakistan | +92 21 32786675 |
Technical Support
Introduction
If you belong to the META Region and you are looking on how to contact the Service Desk for your technical concerns, kindly refer to the support information below for your region. Currently, the assistance we provide for your region is for MS O365, MS Azure, MS EMS, Dropbox Business and BitTitan.
The modes of Support available are Email and Live Chat, and supported countries are:
META Region Countries
United Arab Emirates, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia, Lebanon, Jordan
Technical Support via Phone:
| Country | Contact Number (Toll-Free) |
| United Arab Emirates – AE | 800035703082 |
| Oman – OM | 80074226 |
| Bahrain – BH | 80006425 |
| Egypt – EG | 8000009253 |
| Jordan – JO | 80022821 |
| Saudi Arabia – SA | 8008500012 |
|
Qatar, Kuwait, Lebanon, Morocco, Pakistan
|
+1-844-CLOUDIM (256-8346)
|
Technical Support via Email Information:
Email Address: IMCloudServiceDesk@cloud.im
Hours of operation: 24/7
Information we need from you:
1. Your Name
2. Your Email Address
4. Reseller ID
5. Country
6. CSP tenant domain name
7. Detailed description of the issue and any supporting documentation (screenshots if available)
Service Desk Responsibility
1. Upon receipt of your email, one of our available Service Desk agents will respond to acknowledge that we are reviewing your issues/concerns.
2. A case will be created and provided to you.
3. We will do our best to address your technical issues/concerns, however, if the issue needs to be escalated to a higher level or to the Vendor, all these will be communicated to you via email.
Technical Support via Live Chat Information:
Live Chat Address : me.cloud.im
Hours of operation: 24/7
Information we need from you:
1. Your Name
2. Your Email Address
3. Reseller ID
Service Desk Responsibility
Upon receipt of your Live Chat, one of our available Service Desk agents will respond to you and will understand your issues/concerns.
2. A case will be created and provided to you.
3. We will do our best to address your technical issues/concerns, however, if the issue needs to be escalated to a higher level or to the Vendor, all these will be communicated to you via email.
Open Case Follow-up
If your case is still open with the Service Desk or with a different group and you want to get the status update, kindly send an email back to IMCloudServiceDesk@cloud.im with the subject line, “Follow-Up Request on Case ID.